Despatch and Delivery
UK Standard Delivery (Free)
Standard delivery is either First Class Royal Mail for smaller orders or a signed for courier service on all larger orders. This is FREE for all UK customers including Northern Ireland. Orders sent outside the UK will be sent by courier. Please allow at least a week for delivery outside of the UK mainland.
If your order requires embroidery, this normally adds to the despatch time, usually between an extra 1 to 7 days. Upgrading to next day courier will not necessarily speed up the despatch time so if urgently required please call us and we will aim to prioritise your embroidery.
Please allow at least 5 working days to receive any order sent by standard delivery. In practice we hope your order will arrive within 1 to 2 working days but on occasion there may be delays, especially during periods of high demand, industrial action and unusual weather. Please also check with neighbour in case your parcel has been left with them for any reason.
Larger orders (dependent on weight of parcels) are automatically sent by courier and will require a signature.
UK Mainland Next Working Day DPD Courier Service
If you need your garments a little more quickly you can optionally upgrade to a next working day courier service for an additional £5. This is a NEXT WORKING DAY (Monday to Friday) service - we do not offer a Saturday delivery courier service. Also this doesn't apply to embroidered goods, upgrading to courier will not expediate your personalised order as adding embroidery on to your garments adds at least 1 to 7 days, ring us if urgent and we will do our best to prioritise your order.
The Courier Service requires a signature - please use an alternative address if you are not going to be at home.
PLEASE NOTE THAT WE CAN ONLY DESPATCH FOR NEXT WORKING DAY COURIER DELIVERY IF YOUR ORDER IS PLACED BEFORE MIDDAY (subject to stock availability). Note: Working day is Monday to Friday and excludes bank and public holidays.
If it is exceptionally urgent and you have ordered after midday we recommend you follow up with a phone call and we will do our best to accommodate you if our courier parcels have not yet been sent.
Some UK postcodes (northern ireland, island and highlands) are not able to take next working day delivery, it may be a two day service, we will let you know if this is the case on your order.
The courier requires a signature so you may want to choose a different delivery address when ordering. Courier deliveries are normally between 8.30am and 6.00pm. However, on occasion and if courier is exceptionally busy deliveries can be earlier or later. If you are not home when delivery is attempted the driver will leave a yellow calling card and you will need to contact the courier to rearrange delivery.
Please ensure you give us your telephone number in case the courier needs to contact you regarding your delivery, if you do not provide a contact number it may delay your delivery.
Northern Ireland, Jersey, Guernsey, Scottish Highlands and Islands (£10)
If you would prefer your items to be delivered by courier to Northern Ireland, Jersey, Guernsey, Isle of Man, scottish Highlands and Islands instead of the FREE Royal Mail service then this will cost £10.
Republic of Ireland (from £10)
We currently offer a a courier service to Southern Ireland addresses at a cost of £10 per order.
European Delivery (from £16)
All European orders are sent by courier - this is a signed for and trackable service.
Zone 1 - £16 per order
-
Belgium
- France inc Monaco
- Germany
- Luxembourg
- Netherlands
Zone 2 - £17 per order
- Austria
- Denmark
- Liechtenstein
- Switzerland
Zone 3 - £19 per order
- Czech Republic
- Italy
- Slovakia
- Spain
Zone 4 - £23 per order
- Estonia
- Finland
- Hungary
- Poland
- Portugal
- Slovenia
- Sweden
Zone 5 - £27 per order
- Bosnia-Herzegovina
- Bulgaria
- Croatia
- Greece (inc Islands)
- Iceland
- Latvia
- Lithuania
- Montenegro
- Norway
- Romania
- Serbia
If you live outside the listed countries, feel free to contact us to discuss a potential order.
Despatch Time
If we receive your order before 12:00 noon UK time on a working day (Monday-Friday, except UK public holidays) we aim to despatch your goods on the same day, otherwise on the next working day (subject to availability from stock). Additionally, we do not currently offer a Saturday delivery service, the courier is next working day only (where possible). If your order requires embroidery, this normally adds to the despatch time, usually between an extra 1 to 3 days. If urgently required please call us and we will aim to prioritise your embroidery, by upgrading to courier on an embroidered order will not necessarily speed up the process.
If your order requires embroidery, this normally adds to the despatch time, usually between an extra 1 to 3 days. If urgently required please call us and we will aim to prioritise your embroidery. By upgrading to next day courier will not necessarily speed up the despatch time so if urgently required please call us and we will aim to prioritise your embroidery.
Your online order can be followed up by emailing info@awbtextiles.co.uk, by calling 01288 353281 or by using our contact form.
You must tell us in writing, within 7 days of the date of your order, of any claim for non-delivery, late delivery, or damage to goods in transit. Our liability in respect of such claims is limited to replacement of the goods or refund of the price (at our discretion) and does not extend to any indirect or consequential loss.
UK Returns & Replacements
From receiving your goods you have up to 7 working days to notify us that you wish to cancel your order and will be returning the goods for a refund or replacement. You can notify us via an Email, fax, letter or a phone call. It is your responsibility to take reasonable care of the goods and to pay for their return to AWB (unless they are faulty or were sent in error). We advise that clothing only be tried on indoors to avoid any unnecessary damage to the garments. We can offer a collection service but this will be at an additional charge to you (unless items are faulty or sent in error).
If you are receiving replacement goods then you have 7 working days from when you received the goods to notify us that you wish to return them for a refund or another replacement. In these circumstances we will happily arrange for a collection from the location of your choice.
Please note: Embroidered or personalised garments cannot be refunded (unless faulty or sent in error) as they are classed as bespoke garments.
For our full Terms & Conditions Click Here
UK Faulty & Item Errors
If you receive items in error or you deem them to be faulty please contact AWB as soon as possible so we can arrange a collection via courier. We will either offer replacement goods or a full refund.
For our full Terms & Conditions Click Here
