Despatch and Delivery

UK Standard Delivery (Free)

Standard delivery is either First Class Royal Mail for smaller orders or a signed for courier service on all larger orders. This is free for all UK customers. Orders sent outside the UK will be sent by courier. Please allow at least a week for delivery outside of the UK mainland.

If your order requires embroidery, this normally adds to the despatch time, usually between an extra 1 to 3 days. Upgrading to next day courier will not necessarily speed up the despatch time so if urgently required please call us and we will aim to prioritise your embroidery.

Please allow at least 3 to 4 working days to receive any order sent by standard delivery. In practice we hope your order will arrive within 1 to 2 working days but on occasion there may be delays, especially during periods of high demand, industrial action and unusual weather.

Larger orders (dependent on weight of parcels) are automatically sent by courier and will require a signature.

UK Mainland Courier Service (£4)

If you need your garments a little more quickly, you can optionally upgrade to a next working day courier service for an additional £4. This is a NEXT WORKING DAY(Monday to Friday) service - we do not offer a Saturday delivery courier service.

Unfortunately we do not offer a courier delivery service to Northern Ireland at this time.

The Courier Service requires a signature - please use an alternative address if you are not going to be at home.

PLEASE NOTE THAT WE CAN ONLY DESPATCH FOR NEXT WORKING DAY COURIER DELIVERY IF YOUR ORDER IS PLACED BEFORE MIDDAY (subject to stock availability).

If it is exceptionally urgent and you have ordered after midday we recommend you follow up with a phone call and we will do our best to accommodate you if our courier parcels have not yet been sent.

Some UK postcodes are not able to take next working day delivery, it may be a two day service, we will let you know if this is the case on your order.

The courier requires a signature so you may want to choose a different delivery address when ordering. Courier deliveries are normally between 9am and 5.30pm. However, on occasion and if courier is exceptionally busy deliveries can be later. If you are not home when delivery is attempted the driver will leave a yellow calling card and you will need to contact the courier to rearrange delivery.

Please ensure you give us your telephone number in case the courier needs to contact you regarding your delivery, if you do not provide a contact number it may delay your delivery.

Republic of Ireland (from £7)

Delivery for orders up to £50 in value costs £7 and is a standard Royal Mail service. Orders above £50 cost £16 to deliver and will be sent by a two day courier service.

European Delivery (from £16)

All European orders are sent by courier - this is a signed for and trackable service.

Zone 1  - £16 per order

• Belgium
• France inc Monaco
• Germany
• Luxembourg
• Netherlands 

Zone 2 - £17 per order

• Austria
• Denmark
• Liechtenstein
• Switzerland 

Zone 3 - £19 per order

• Czech Republic
• Italy
• Slovakia
• Spain 

Zone 4 - £23 per order

• Estonia
• Finland
• Hungary
• Poland
• Portugal
• Slovenia
• Sweden 

Zone 5 - £27 per order

• Bosnia-Herzegovina
• Bulgaria
• Croatia
• Greece (inc Islands)
• Iceland
• Latvia
• Lithuania
• Montenegro
• Norway
• Romania
• Serbia

If you live outside the listed countries, feel free to contact us to discuss a potential order.

Despatch Time

If we receive your order before 12:00 noon UK time on a working day (Monday-Friday, except UK public holidays) we aim to despatch your goods on the same day, otherwise on the next working day (subject to availability from stock). Additionally, we do not currently offer a Saturday delivery service, the courier is next working day only (where possible). If your order requires embroidery, this normally adds to the despatch time, usually between an extra 1 to 3 days. If urgently required please call us and we will aim to prioritiese your embroidery, by upgrading to courier on an embroidered order will not necessarily speed up the process.

If your order requires embroidery, this normally adds to the despatch time, usually between an extra 1 to 3 days. If urgently required please call us and we will aim to prioritise your embroidery. By upgrading to next day courier will not necessarily speed up the despatch time so if urgently required please call us and we will aim to prioritise your embroidery.

Your online order can be followed up by emailing info@awbtextiles.co.uk, by calling 01288 353281 or by using our contact form.

You must tell us in writing, within 7 days of the date of your order, of any claim for non-delivery, late delivery, or damage to goods in transit. Our liability in respect of such claims is limited to replacement of the goods or refund of the price (at our discretion) and does not extend to any indirect or consequential loss.

Returns

You may return any product for a full refund within 14 days of delivery providing that it is in perfect resaleable condition. Your refund will include the full value of the items returned minus the cost of carriage from us to you. You will be liable for the cost of returning the goods to us and organising their return by suitable carrier or postal service.

'Resaleable condition' means that the product has to be unused, in its original packaging and unmarked with any labels intact. It is perfectly acceptable for you to try on the garments. Garments that have been worn (other than to try the size), washed, marked or personalised in any way will not be accepted as returns.

Should any item be delivered to you in an unsatisfactory condition or should there by any shortages, please notify us within 2 (two) working days and we will rectify the situation. Returns to be sent to: A W Bent, Union Mill, Stratton, Bude, Cornwall, EX23 9AL

For our full Terms & Conditions Click Here

Please note: Embroidered or personalised garments correctly supplied against an order cannot be returned or be refunded.