Despatch and Delivery
Standard delivery (First Class Royal Mail) is free for all UK customers, however you can optionally upgrade to a next working day courier service for an additional £4.00. Delivery to non-UK addresses is a flat rate of £5.00. Please note that we do not offer a courier service on orders sent outside the UK.
If your order has been sent by First Class Royal Mail, please allow at least 3 to 4 working days for delivery, although in practice we hope you order will arrive with 1 to 2 working days but on occasion there may be delays especially during busy periods and if industrial action is taking place by the Royal Mail. If your order is needed the same week of your order you may like to upgrade to courier (see below).
COURIER
Please note that the courier requires a signature so you may want to choose a different delivery address when ordering. Courier deliveries are normally between 9am and 5pm and require a signature. If you are not home when delivery is attempted the driver will leave a yellow calling card and you will need to contact the courier to rearrange delivery.
If we receive your order before 12:00 noon UK time on a working day (Monday-Friday, except UK public holidays) we aim to despatch your goods on the same day, otherwise on the next working day (subject to availability from stock). Additionally, we do not currently offer a Saturday delivery service, the courier is next working day only (where possible).
Your online order can be followed up by emailing info@awbtextiles.co.uk, by calling 01288 353281 or using our contact form.
You must tell us in writing, within 7 days of the date of your order, of any claim for non-delivery, late delivery, or damage to goods in transit. Our liability in respect of such claims is limited to replacement of the goods or refund of the price (at our discretion) and does not extend to any indirect or consequential loss.
RETURNS
You may return any product for a full refund within 14 days of delivery providing that it is in perfect resaleable condition. Your refund will include the full value of the items returned minus the cost of carriage from us to you. You will be liable for the cost of returning the goods to us and organising their return by suitable carrier or postal service.
'Resaleable condition' means that the product has to be unused, in its original packaging and unmarked with any labels intact. It is perfectly acceptable for you to try on the garments. Garments that have been worn (other than to try the size), washed, marked or personalised in any way will not be accepted as returns.
Should any item be delivered to you in an unsatisfactory condition or should there by any shortages, please notify us within 2 (two) working days and we will rectify the situation. Returns to be sent to: A W Bent, Union Mill, Stratton, Bude, Cornwall, EX23 9AL
Please note: Embroidered or personalised garments correctly supplied against an order cannot be returned or be refunded.
We deliver to:
United Kingdom
Republic of Ireland
France
Greece
Spain
Andorra
Austria
Belgium
Denmark
Faroe Islands
Finland
Germany
Greenland
Iceland
Italy
Luxembourg
Netherlands
Norway
Portugal
Sweden
Switzerland
